Operations Management: Digital Strategy

  • USD 2,500

  • online
  • United States (Evanston) |
  • Date not specified
  • Certificate

More than 80 percent of companies have shifted to digitized operations – yielding impressive results by way of enhanced productivity and supply chain cost reductions. Transform your traditional operations management practices and capture the financial benefits of optimizing the speed and scale of your processes.

This program will show you how automation, big data, analytics, smart controls and machine learning can be applied to operations in manufacturing and service-related industries, and examine methods for improving your operational autonomy, processes and products with the latest digital technologies.

Discover how to harness this value for your organization in this online executive education program. Over the course of six weeks, learn how to assess your business operations and identify opportunities for digital transformation.

Program Benefits

  • Evaluate how technologies, such as automation, smart controls, big data, analytics and machine learning are being applied to digitally transform operations management
  • Analyze your business operations and identify opportunities for digital transformation and efficiency improvements
  • Understand how digital technologies and analytics can optimize the speed and scale of processes, enable strategic inventory and quality management, and increase the potential of automation
  • Align operations and strategy for improved financial performance
  • Leverage analytics and key performance indicators (KPIs) to measure the effectiveness of your digitization efforts on your organization’s operational and bottom-line results

Who Should Attend

  • Operations management professionals or those within a related role who want to understand how digitization can be employed to improve operations and bottom-line results
  • Managers in related roles who wish to improve their operational processes and effectively lead implementation teams
  • Professionals who aim to leverage the benefits of digital transformation, lead implementation teams and provide strategic oversight


Jan A. Van Mieghem
Academic Director; Harold L. Stuart Professor of Managerial Economics; Professor of Operations
Achal Bassamboo
Academic Director; Charles E. Morrison Professor of Decision Sciences; Professor of Operations; Co-Director of MMM Program

*Program faculty is subject to change


Module 1: Operations Management: A Digital Framework

Discover the importance of implementing strategic, digital and operational frameworks for effective operations management

  • Demonstrate an understanding of the three views of operations
  • Articulate the two perspectives of a digital operations framework
  • Analyze the important interrelationship between strategy and digitization for operations management
  • Assess the strategic role of operations

Module 2: Linking Operational Metrics and Financial Performance

Explore the link between operational and financial performance

  • Demonstrate an understanding of traditional and digital processes in an organization
  • Identify appropriate operational performance measures
  • Relate metrics of scale and speed to inventory using Little's law
  • Use operational metrics as leading indicators of financial performance
  • Deduce the impact of digitization on operational effectiveness and financial performance

Module 3: The Impact of Digitization: Scaling-Up and Speeding-Up

Understand the role digitization plays in scaling-up and speeding-up operational processes

  • Identify how to speed up critical path activities and reduce theoretical flow time
  • Identify how to manage bottlenecks and improve throughput
  • Determine the value of digitization when speeding up and scaling up

Module 4: Making a Case for Digitizing Operations: Autonomy and Quality

Learn about the importance of digitization for autonomy and quality

  • Review the eight dimensions of quality in terms of operations
  • Discuss how digitization affects the implementation of the eight dimensions of quality
  • Articulate the impact of machine learning and smart control rules on operations

Module 5: A Digital Approach to Strategic Inventory Management

Learn about a digital approach to effective inventory management

  • Outline the difference between types of inventory and their roles in a product-based value chain
  • Relate inventory management to financial performance
  • Show the impact of digitization on strategic inventory management

Module 6: Applying Digital Technologies to Operations Management

Explore digital technologies that can improve operations management

  • Articulate the relationship between personalization and variety
  • Determine appropriate ways to improve personalization using a digital approach
  • Analyze the impact of digital technologies on operations management
  • Recommend a digital technology to improve an organization’s operations


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