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Achieving Excellence in Customer Experience (CX) Management

  • USD 2,950

  • classroom only
  • Canada (Toronto) |
  • Oct, 2022 - Dec, 2022
    • Certificate

    Customer Experience (CX) is the impression your business leaves with customers at every point of contact and across every stage of their relationship with you. A positive experience builds brand loyalty and affinity, and contributes to your bottom line by creating brand advocates who increase in value over time (LTV) and evangelize your products and services to others. Managing the customer experience has emerged as a key strategy to gain competitive advantage in today's hyper-competitive marketplace, especially in the business-to-consumer sector. This customer experience management training course is designed to build organizational capacity to nurture long-term customer relationships by optimizing and aligning interactions to exceed expectations. It will furnish participants with the knowledge, insights and skills required to quickly and effectively formulate, implement and manage a framework of ongoing customer experience excellence.

    Who Should Attend

    This customer relationship management training course will benefit managers, directors and VPs who seek to develop the organizational capacity to differentiate their business from the competition through exceptional CX. It is perfect for all areas, including: Retail Operations Human Resources Information Technology Marketing Finance Contact Centres Processing Centres

    Upcoming

    Schulich School of Business

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