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Organizational Aspects of Business Process Management - online

  • USD 769

  • online
  • Canada (Toronto) |
  • Date not specified
  • Certificate

Most process improvement initiatives fail not because of technical issues but because of the so-called soft issues: organization, structure, culture and human and political aspects. This course gives you a framework to analyze why an initiative fails, learn from the experience and recommend change to key decision-makers. You'll learn about factors that often undermine initiatives, including complexity, lack of consensus for action, social challenges and resistance.

Program Benefits

  • Diagnose organizational culture and assess readiness for change.
  • Educate and influence key decision-makers and stakeholders to lead change more effectively.
  • Manage intangible factors that often undermine process improvement projects.
  • Organize and execute a large-scale process improvement project within the service industry and the business process sector.
  • Adapt and sustain business processes for changing environments and client needs.

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