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Communication and Emotional Intelligence for Managers

  • Free

  • online
  • Online |
  • Nov, 2021 - Nov, 2021
  • Certificate

This program's unique "leading self" focus is designed to help you deepen your understanding of how to be an effective leader and communicator from the inside out. Become more self-aware, as you choose to improve your emotional intelligence. Use communication as an extension of your personal, self-regulated interpersonal and leadership choices.

Program Benefits

  • Uncover and define your own leadership and communication style
  • Understand how your actions and words affect others
  • Open communication channels through empathy and active listening
  • Recognize what motivates others and communicate to them according to their needs
  • Inspire people by appealing to their values
  • Deliver helpful and supportive feedback, and seek feedback for oneself

Faculty

Tracey Gurton
Tracey is a faculty member at the UBC Sauder School of Business. She has more than 18 years of experience teaching MBA, MM and BCOM programs in the areas of organizational culture, leadership, emotional intelligence, managing change, and trust on teams.

*Program faculty is subject to change

Curriculum

Day One

  • Connecting emotional intelligence, personal leadership and communication
  • EQ foundations and what matters most
  • Focus and self-awareness
  • The communication process and individual differences
  • Emotional self-regulation
  • The importance of humility

Day Two

  • Power and its effects, refining power
  • Motivating yourself and others
  • Giving and receiving effective feedback
  • Developing and communicating empathy 
  • Social skills and integrity
  • How to make a difference

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