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Essential Management Skills

  • Free

  • online
  • Online |
  • Sep, 2021 - Oct, 2021
  • Certificate

This comprehensive program builds a solid foundation in the soft-skill competencies needed for managerial success. Understand yourself as an effective leader of people. Diagnose typical business situations and determine how best to manage them. Engage in practical exercises that focus on your own day-to-day issues, and come away with tools and techniques you can apply immediately back at work. The content is specifically designed for individuals who have recently assumed a managerial role and wish to make an effective transition to their new position, or for those who want a refresher in the basics. Experienced managers looking to advance their career will benefit from Advanced Management Skills an exploration of the hard skills required to lead a department or business.

Program Benefits

  • Motivation
  • Communication
  • Managing conflict and difficult behaviour
  • Trust and teamwork
  • Power and influence
  • Negotiation
  • Decision making
  • Managing change

Who Should Attend

New managers, managers who have recently changed positions within their organization, or those who wish to brush up on their skill portfolio.

Faculty

Dr. David Hannah
David is an Associate Professor of Management at the Beedie School of Business at Simon Fraser University
Erica Groschler

*Program faculty is subject to change

Curriculum

  • Motivating others: improving your ability to see situations through the eyes of your people, thinking creatively about how to motivate employees
  • Communication: keys to effective communication, applied communication skills practice
  • Dealing with difficult people: managing your stories and reactions to difficult people by using clear communication tools that deepen your understanding of the person and the situation  
  • Trust and teamwork: fostering trust and safety with teams, enhancing group decision making, performance and productivity    
  • Power and influence: skills and strategies for influencing people’s behaviours in order to obtain desired outcomes
  • Managing conflict: using conflict resolution skills and an awareness of your own conflict style preferences to manage conflict effectively  
  • Negotiation: preparing for negotiations and applied negotiation skills practice
  • Decision making: avoiding common biases and traps that can shape the decisions you and others make, using numbers to make smarter decisions
  • Managing change: change and transition strategies to lead change for yourself and others 

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UBC Sauder School of Business

Essential Management Skills

  • Free
  • Classroom only
  • Certificate
This comprehensive program builds a solid foundation in the soft-skill competencies needed for managerial success. Understand yourself as an effective leader of people. Diagnose typical business situations and ...
  • Free
  • Classroom only
  • Certificate