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Essentials in Supervisory Skills

  • Free

  • online
  • Online |
  • Dec, 2021 - Dec, 2021
  • Certificate

Sitting at the nexus between non-managerial staff and management, supervisors inhabit a critical position within the organization. This program develops essential skills for supervising and leading with confidence. Improve your ability to oversee staff, manage priorities and solve problems. Act as a valued intermediary who can communicate smoothly between all levels, ensuring that objectives get heard, tasks get acted upon, and everyone receives the support they need.

Program Benefits

  • Make the transition from “doing” to “planning and supervising”
  • Rationally apply information to make better decisions
  • Ease workloads by organizing priorities, managing disruptions and delegating tasks
  • Motivate non-managerial staff to commit to and act on directives sent from above
  • Work effectively with all levels of management
  • Become a skilled conduit of communication between managers and front-line staff
  • Advance your career up the organizational ladder

Who Should Attend

Supervisors and non-managerial team heads who want to develop essential skills in supervision and leadership High-potential professionals who wish to take the next step in their career

Faculty

Robert Murray

*Program faculty is subject to change

Curriculum

  • The role of the supervisor: supervisors vs. managers, how organizational change affects your role, building your personal plan to become a more effective supervisor
  • Essential supervisory leadership skills: leading direct and indirect reports, leading vendors and customers, motivating front-line staff, monitoring staff performance
  • Problem solving: types of information to gather and key questions to ask, using critical thinking to evaluate information, problem definition tools for assessing problems correctly
  • Workload management: organizing and managing multiple priorities, setting goals for yourself and your team, handing interruptions, delegating tasks to others
  • Communicating across the organization: increasing your influence with management, translating objectives and expectations back down the lines, working collaboratively across business units and with other supervisors

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